Notify us in case of errors or questions about your bill. If you think your bill is wrong, or you need more information about a transaction on your bill, write us as soon as possible on a separate piece of paper and send it to Daniel's Jewelers, Customer Service, P.O. Box 3750, Culver City, CA 90231-3750. We must hear from you no later than 60 days after we sent you the first bill on which the error or problem appeared. You can telephone us or contact the store where you made the purchase, but doing so will not preserve your rights. In your letter, please give us the following information:
- Your name, address and account number. Please include your telephone number so that we can call you if we have a question about your letter.
- The dollar amount of the suspected error or item in question and an explanation of why you believe there is an error. If you need more information, describe the transaction you are not sure about.
We must acknowledge your letter within 30 days, unless we have corrected the error by then. Within 90 days, we must either correct the error or explain why we believe the bill was correct. After we receive your letter, we cannot try to collect any amount you question or report you as delinquent. We can continue to bill you for the amount in question, including finance charges, and we can apply any unpaid amount against your credit limit. You do not have to pay any questioned amount while we are investigating, but you are still obligated to pay the parts of your bill that are not in question.
If we find that we made a mistake on your bill, you will not have to pay any finance charge related to any questioned amount. If we did not make a mistake, you have to pay the finance charges, and applicable late charges, and you will have to make up any missed payments on the questioned amount. In either case, we will send you a statement of the amount you owe and the date it is due.
If you fail to pay the amount we think you owe, we may report you as delinquent. However, if our explanation does not satisfy you and you write us within ten days telling us that you still refuse to pay, we must tell anyone we report you to that you have a question about your bill, and we must tell you the name of anyone we report you to. We must tell anyone we reported you to that the matter has been settled between us when it finally is. If we don't follow these rules, we can't collect the first $50.00 of the questioned amount even if your bill was correct.
Notice: The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, sex or marital status. The Federal Agency which administers compliance with the law concerning this creditor is the Equal Credit Opportunity Section, Federal Trade Commission, Washington, D.C. 20550.
Notice: Any holder of this consumer credit contract is subject to all claims and defenses which the debtor could assert against the seller of goods or services obtained pursuant hereto or with the proceeds hereof. Recovery hereunder by the debtor shall not exceed amounts paid by the debtor hereunder.
Notice: As required by California State law you are hereby notified that a negative credit report, reflecting on your credit record, may be submitted to a credit reporting agency if you fail to pay your scheduled payments on time and keep your account current. If you pay your scheduled payments on time and keep your account current, a positive credit report, reflecting on your credit record, may be submitted to a credit reporting agency.
Annual Fee: If you open and maintain an account balance in our stores in California or Nevada, we will charge a non-refundable $15.00 annual fee to your account when it is opened and once a year thereafter if you have an account balance of $25 or more on the date the fee is to be charged to your account. Your annual fee will be added to your purchase balance.
Renewal and Replacement Cards: Buyer hereby requests the periodic mailing of credit cards. You agree to promptly notify us, orally, or in writing, of the loss, theft, or actual or anticipated unauthorized use of any credit card issued by us. If notice is given orally, you agree to confirm such conversation in writing. Your liability for unauthorized use of your Daniel's Credit Card will not exceed $50.00 providing you have notified us of such loss or theft.
Termination of Credit Privileges: You agree not to purchase on your account while it is past due or exceed your credit limit, or while you are otherwise in default under this agreement. Your credit card is not transferrable and only you are authorized to use it. Your account will be subject to the seller’s approval of each individual sale. We reserve the right to require down-payments prior to delivery of any merchandise. We reserve the right to cancel credit privileges at any time.
Use of Card/Liability for Charges: Only the persons signing the application are permitted to use the card issued to them. We will look to you for payment on all charges made with the card issued to you, even if you let someone else use it. If you voluntarily relinquish possession of the card to another person, you will be liable for all charges incurred by that person to the full extent of applicable law. If you are married and sign the application, you agree that your separate property shall be liable for unpaid sums due.
Security Interest: You grant us a Purchase Money security interest in the goods purchased on your account. Further, items purchased previously on your account may secure later purchases. You also grant us a security interest in the proceeds of any credit insurance purchased on your account. NOTICE: BY GIVING US A SECURITY INTEREST IN THE PROPERTY DESCRIBED, YOU WAIVE ALL RIGHTS PROVIDED BY LAW TO CLAIM THE PROPERTY EXEMPT FROM LEGAL PROCESS.
Customer Financial Condition: You represent and warrant that you will not make purchases on credit or on account at any time during which your financial net worth (available assets less debts owed) and financial condition (available net income) are materially less than what you disclosed to us in writing at the time you applied for credit with us or updated with us your credit and financial information. You further agree to promptly notify Daniel's Jewelers of any adverse change in your financial net worth and/or financial condition prior to attempting to make any purchase to be charged in whole or in part to your account. If you fail to notify us of such adverse change, we will consider this your affirmative representation that no such change has occurred. We will rely upon your current and future representations in granting future credit or in allowing you to make future purchases on account.
Posting of Additional Charges: For any reason we may stop the posting to your account of Finance Charges, Customer Insurance Premiums, Late Charge Fees and other additional charges to which we are entitled. We reserve the right to calculate and post to your account all charges which have become due and have not been previously posted or paid and these additional charges shall become immediately due and payable.
Default: You shall be in default under this agreement if you fail to make any payment as required, or if you are insolvent or cannot pay your debts. If you are in default, we reserve the right to cancel the Daniel's card and we may require immediate payment of any amounts due. You agree to pay reasonable costs for collecting amounts due, including attorney's fees and court costs.
Changing this Agreement: We have the right to change this Agreement at any time, including any Annual Percentage Rates or fees, as well as any terms. If we need your consent for any change, we will inform you of the change in advance, as required by law. If your consent is not required, notice will be provided at the implementation of the change in this Agreement.
Assignment: We may assign any or all of our rights under this agreement to another person or organization at any time, without your consent. We may periodically allow other companies access to our mailing list, and to a list of our account card holders so that they can provide you with special offers. If you do not wish to receive the offers, please write to us at the address at the beginning of this document, and we will remove your name prior to allowing the list to be used.
Credit Investigation and Reporting: You authorize Daniel's and affiliates to verify all identity, credit, employment, references, or banking information, obtain current balances on any such accounts, and request information from credit bureau reporting agencies, and, if approved for this account, whether a purchase is charged to this account or not, authorize Daniel's to re-verify, obtain updates on such accounts and to obtain information from and report the payment history and account status of this account to and from credit bureau reporting agencies without my (our) specific authorization or a specific request for purchase approval or credit line increase, (A) if a joint account is requested by providing information about and the signature of a second individual, agree that the primary and joint accountholder each can individually sign and incur obligations on behalf of the other, (B) understand and agree that you are submitting this application and all of the information on this application to both the designated entities that you have signed for as well as their affiliates and designees for their use in marketing products and services to me as permitted by applicable law. We may report information about you to credit bureaus including late payments, missed payments, or other defaults which may be reflected on your credit report. If you believe that we have reported inaccurate information to a credit reporting agency, write to us at the address shown at the beginning of this document and we will investigate the matter.
Minimum Payment and Default/Collection Costs: You agree to pay at least the minimum payment shown on your billing statement on or before its due date. If you fail to pay any minimum payment due or if the prospect of payment is significantly impaired, to the extent permitted by applicable law it will be a default. We may also repossess any merchandize in which we retain a security interest, but we will do so only in the manner and to the extent permitted by state law. If we refer the account to an attorney who is not our salaried employee and we bring a suit against you to collect the amount you owe, in addition to the full amount owed and any court costs, you agree to pay our reasonable attorney's fees to the extent permitted by applicable law.
Governing Law: This agreement and your Account and any claim, dispute, controversy arising from or relating to this agreement or your account are governed, to the extent applicable, by U.S. Federal law and the laws of the state where the account was opened.
Change of Address or Other Contact Information: You agree to notify us promptly in writing of any changes to your billing address, phone number, e mail address, and other contact information.
Contacts, Monitoring and Recording: You authorize Daniel's to contact you via mail, email, telephone, cellular telephone, text messaging (SMS or MMS), and any other electronic means, including, but not limited to through automatic telephone dialing systems and/or with artificial or prerecorded voices at, including, but not limited to, those contact methods noted above, for account service, collections, sales promotion including marketing, and other consumer business related matters. You acknowledge that you may receive up to ten (10) calls and ten (10) text messages per month. You acknowledge that, to opt out now or at any time from receiving calls or texts for any purpose other than accounts servicing or collection, you may call (310) 846-5630 or text "STOP" in response to any text message. You acknowledge that standard text messaging and call use rates may apply and will be accepted by you with no reimbursement or payment by Daniel's; calls you make to or receive from Daniel's may be monitored or recorded by Daniel's for supervisory purposes; you understand that consent for marketing is NOT a condition of purchasing or receiving service and you can opt out at any time, and understand that in order to discontinue receiving contact for any purpose other than accounts servicing or collection, you can call (310) 846-5630 during regular business hours.
Legal Notices: All notices, including notices relating to legal actions, bankruptcy notices, and any notice to us that you are represented by counsel with your debt to us, must be sent to us at Daniel's Jewelers, Customer Service, P.O. Box 3750, Culver City, CA 90231-3750. If these notices are sent to any other address, it will not satisfy any notice requirement under this agreement or any other legal requirement that you provide notice to
Notice to Texas Residents: For questions or complaints about this contract, contact Daniel's Jewelers at (800) 819-8000. The Office of Consumer Credit Commissioner (OCCC) is a state agency, and it enforces certain laws that apply to this contract. If a complaint or question cannot be resolved by contacting the creditor, consumers can contact the OCCC to file a complaint or ask a general credit-related question. OCCC address: 2601 N. Lamar Blvd., Austin, Texas 78705.
Phone: (800) 538-1579.
Fax: (512) 936-7610.
Website: occc.texas.gov.
E-mail: consumer.complaints@occc.texas.gov.
Click HERE for our Privacy Statement.